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FAQ

Questions, answered honestly

Everything about building your site, getting found on Google, your domain, pricing, and what happens if you ever want to leave. No fine print, no fake numbers.

Getting started

Getting started

Do I need any tech skills?

No. If you can fill out four text boxes on your phone, you can build your site. There is nothing to install, design, or configure. We handle hosting, SSL, and all the technical SEO behind the scenes.

What do I need to give you to build my site?

Four things: your business name, your trade, the main town you serve, and your phone number. You can add your email so we can send you the link to your site. You do not need to write any copy or upload any photos to get a full preview.

How fast is it really?

About 75 seconds from your last answer to a full preview. That includes your homepage, a page for every service, and a page for every area. Publishing to your own domain takes a few minutes more while the SSL certificate is set up.

Which trades do you support?

Local service businesses of every kind: plumbers, electricians, HVAC, roofers, landscapers, barbers, cleaners, auto repair, pet services, and dozens more. If you serve customers in a local area, the system builds a site tailored to your trade, even uncommon ones, with services that actually match what you do.

Your website

Your website and content

Is the content really unique?

Yes. Every page is written fresh for your business, your services, and your specific neighbourhoods, with local details a template cannot fake. Two plumbers in the same city get completely different sites. That is the whole point, and it is why the sites keep ranking.

Who writes the content, and is it checked?

It is generated for your exact business and then run through an automated quality gate before it goes live: it checks the page is on topic for your trade, is not thin or duplicated, and does not invent services or claims you never made. Pages that do not pass are rewritten, not published.

Can I edit my site after it is built?

Yes. From your manage link you tell the editor in plain language what to change, like make the headline punchier or add that we offer emergency callouts, and it rewrites the page for you. No code, no page builder to learn.

What pages do I get?

A homepage, a page for every service you offer, and a page for every area you serve, plus contact and FAQ pages. That per service, per area structure is exactly what helps a local site rank, instead of one thin page trying to cover everything.

Can I put my own photos on it?

Every site ships with professional, trade matched photography so it looks complete from day one. Your own job site photos make a local site even stronger, so if you want them on there, message us and we will help you get them in.

Domain & hosting

Domain, hosting, and publishing

Can I use my own domain?

Yes, and you should. Your site lives on yourbusiness.com with SSL included free. The domain belongs to you, not us, so you are never locked in.

I do not have a domain yet. Is that a problem?

Not at all. If you do not have a domain, we help you register one in about two minutes during setup. You own it from day one.

Are hosting and SSL included?

Yes, both are included in every plan. There is nothing extra to buy, install, or renew, and your site is served fast and secure by default.

I already have a website and email. Will this affect them?

Your email is completely separate and stays untouched. Your current website also stays exactly as it is until you decide to point your domain at your new Pilot Local site. Nothing changes until you choose to publish.

Pricing & billing

Pricing, billing, and cancellation

How much does it cost?

Plans start at $199 a month, with no setup fee. You preview the entire site for free and only pay when you publish it on your own domain. See the pricing page for what each plan includes.

Is the preview really free?

Yes. You build and preview the whole site, every page, for free with no credit card. You only pay if and when you decide to publish and go live.

What happens if I cancel?

You keep your domain and you can export your entire site, every page, before you go. No contracts, no cancellation fees, no hostage situations. We would rather earn your business every month than trap you in one.

Are there contracts or setup fees?

No contracts and no setup fees. Billing is month to month and you can cancel any time from your manage link, which opens your secure billing portal.

What if something is wrong after I publish?

Because you see the entire site free before you pay a cent, there are no surprises. If something is not right after you publish, contact us and we will make it right. A real person reads every message.

SEO & ranking

Getting found on Google

Will it actually rank on Google?

Nobody honest can promise a position, but here is what we can say: sites with unique local content, real schema markup, and a page per service per area consistently outrank thin one page sites. Most customers see page one movement on neighbourhood searches within four to eight weeks.

Will Google penalise an auto built site?

Google penalises thin, templated, duplicated pages with no real local value. Pilot Local builds the opposite: unique per business content, genuine local detail, proper schema, and a real page for every service and area. That is the kind of site that survives Google updates and keeps ranking.

Do I still need a Google Business Profile?

Yes, and the two work together. Your Google Business Profile drives the map pack, and your website backs it up with the pages, content, and schema Google wants to see. We do not manage your profile, but your site is built to support it.

Your account

Managing your site and getting help

How do I manage my site after publishing?

From a private manage link. You get it the moment you publish, and you can have it emailed to you any time from the login page. From there you edit content, connect your domain, and handle billing.

I lost my manage link. How do I get back in?

There is no password to remember. Go to the login page, enter the email you used, and we email your secure link straight to you.

How do I reach a human?

A real person reads every message and replies the same day. Email hello@pilotlocal.io, use the contact page, or call the number listed there.

Still have a question?

See your own site free first, or talk to a real person. We reply the same day.